Q-What towns/cities does ubuyoil.com deliver to?
A-We presently deliver to Warwick, East Greenwich, North Kingstown, Jamestown, South Kingstown (Wakefield), Exeter, West Greenwich, Coventry, and West Warwick.
Q - What is your minimum delivery?
A - Our minimum order quantity for heating oil is 100 gallons.
Q - How can I pay for my order?
A - For your convenience, we accept Visa, MasterCard & Discover credit/debit cards.
Q - When will I receive my delivery?
A – Your order is processed the day it is received. We then print and route your completed delivery ticket. We make a sincere effort (weather permitting) to make a delivery to your home in 1-2 business days.
Q- What is the current price?
A - The current price per gallon is prominently displayed on the home page. Prices change daily. Please feel free to call us at 401-884-2454 or e-mail us at firstname.lastname@example.org if you want the most updated current price per gallon.
Q – When will I be charged for my delivery?
A - Your credit or debit card is charged when you place your order. If you order a "fill," your card will be charged for your total tank capacity. Once delivery is made, your credit or debit card account is automatically credited for any gallons that do not fit in your tank. If you order a specific number of gallons (Example: 200 gallons) your credit or debit card will be charged for the amount of your order. Once delivery is made, your account is automatically credited for any gallons that do not fit in your tank. Either way, you only pay for the number of gallons that you receive.
Q – Are there other Fees?
A - If you receive a delivery of less than 95 gallons, you will be charged a $35 minimum delivery fee, in addition to the price per gallon.
Q – If the price goes up before I receive my delivery, do I pay the higher price?
A – Once you place your order your price is guaranteed for the quantity ordered.
Q - Can I get an emergency delivery?
A - Yes, in some areas. If you are out of oil or almost out of oil, please contact our office at 401-884-2454 to inquire about an emergency delivery. Emergency (same day) deliveries are only made Monday-Friday. You MUST call us before 11 AM to inquire about any emergency delivery.
Q - I am out of oil and have no heat. What can I do?
A - Please read this section carefully to keep your family safe and secure:
Q - What is a “Prime & Start”?
A - If you have run out of oil, you likely need a Prime & Start to get the air out of your fuel line so that your burner can re-light. There is a $25 fee to do this. You will need to be home to give access to your boiler or furnace. If “Prime & Start” service is not available in your area, you should simply contact a local heating contractor and schedule a service call.
Q - Do I need to be home when my delivery is made?
A - Only for the very first delivery to your home. If you are a new customer and we have never delivered heating oil to your home before, a quick tank inspection must be done before any oil is delivered. This usually only takes 5-10 minutes.
Q - What if my tank will not take all the gallons I ordered?
A - No problem. Your credit or debit card will automatically be credited for any gallons you do not receive. You only pay for the number of gallons you actually receive.
Q - Why did I not receive all the gallons I ordered?
A - Normally this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a “usable capacity” which is less than the actual capacity. For example a 275 gallon tank has a usable capacity of about 256 gallons. The remaining space is required during the filling process to avoid accidental spills as well as allowing for expansion of the fuel as it warms. During the filling process, the driver listens to your “fill alarm” which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank to be full.
Q - How do I know my credit card data and my personal data are secure?
A - Our SSL certificate is your assurance of data safety and security. Our website meets or exceeds all security standards for processing credit cards and storing personal data. We maintain PCI compliance, which is the credit card industries ongoing evaluation and acceptance of our credit card processing standards. Our data entry process is done using secure servers and all data is stored encrypted for your security. No credit card data is stored
on our computers or in our database. All credit card information is passed to the credit card processors, via our credit card gateway, which is the standard for credit card security.
Q - What does “normal weather and operational conditions” mean?
A - It is unusual for us to experience abnormal weather and operational conditions and when they occur we will alert you on the site prior to placing your order, as soon as we become aware of such conditions.
Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:
Q - Why can’t I cancel my order?
A - For safety reasons we are unable to allow order cancellations. Once an order is placed, our automated system immediately dispatches your order and it may already be on a delivery vehicle on its way to your home or business. Consequently we are unable to cancel your order and avoid the risk that a delivery will not be attempted. In the event that your tank has been filled by another company, and our dealer attempts a delivery, it could result in an accidental oil spill or release on your property. If you have accidentally placed a duplicate order, please contact us ASAP at email@example.com.
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